Device Detail View

Overview

The device detail view is the single pane for one piece of hardware. Open it from the device list, a QR scan, or an asset ticket link. You'll see core fields, assignment, QR status, linked tickets, depreciation data, and, when enrolled, desktop agent health. Most audit fixes happen here: reassign, fix serial, or confirm the label points to the right record.

What you'll see

Device info

• Name, serial number, type, status
• Workplace and assigned employee
• Manufacturer, model, OS, tags, description

QR code

If a QR exists, view or print it here. Scanning opens this same page on mobile, ideal for floor audits. No QR yet? Jump to Bulk QR Generator in Asset Tagger.

Linked tickets

Asset tickets tied to this device appear in a list. Create a new ticket for keyboard issues, dock requests, or refresh swaps without losing device context.

Depreciation information

When eligible, you'll see current estimated value, change since purchase, and last refresh time. See Depreciation & Appreciation for eligibility rules.

Desktop agent

Enrolled devices show last-seen, online status, app policy compliance, and remote command options. Tokens come from My Organization → Configurations → Agent Tokens.

Common workflows

1. 1

   Open the device from the list or a QR scan

   Click the row, choose View, or scan the label on Sophie's MacBook during audit, each route lands on the same detail drawer.

2. 2

   Review device info and assignment

   Confirm serial, type, workplace, and assignee match the hardware in front of you. Mismatch here is the #1 audit finding Carlos fixes on the spot.

3. 3

   Check QR, tickets, and depreciation

   Print or reprint the QR from Asset Tagger if missing. Open linked tickets for repair history. Refresh depreciation when finance needs current value.

4. 4

   Take action

   Edit assignment, create a ticket for a cracked screen, or, if the device is retired, set Inactive and remove it from active asset groups.

Example detail