ITAM / Devices

Edit Device

Keep device records accurate when people change roles, hardware goes to repair, or audit findings need a serial correction.

Real-world scenario

Carlos Reyes · IT Admin at Bluewave Labs

During the quarterly laptop audit, Carlos finds a Dell Latitude still assigned to a former Sales rep. He reassigns it to the spare pool and sets status to Inactive until the next hire.

Before you begin

  • ITAM access to Physical Assets → Devices
  • The device already exists in WorkVerge

Overview

Device records drift, people leave, laptops get reimaged, serial stickers fade. Editing keeps WorkVerge aligned with reality so asset groups, QR audits, and depreciation reports stay trustworthy. You can change any field except the internal record ID; linked tickets and QR codes remain attached after save.

Step-by-step

  1. 1

    Find the device in ITAM → Physical Assets → Devices

    Search by serial or assignee name, e.g. type "Sophie" or "C02XL9" to pull up her MacBook before a reassignment.

  2. 2

    Open the device and click Edit

    You can also choose Edit from the row actions in the list without opening the full detail drawer first.

  3. 3

    Update the fields you need

    Common changes: reassign after a promotion, set Maintenance when a laptop goes to repair, or fix a typo in the serial.

  4. 4

    Click Save

    Changes apply immediately. Asset group membership and QR codes stay linked, the record just reflects the new data.

Editable fields

  • Name. Device display name
  • Serial number. Fix typos; duplicates in the same org show an error
  • Device type. Inventory item (e.g. switch from MacBook Pro 14" to MacBook Air)
  • Status. Active, Inactive, or Maintenance
  • Workplace. SF HQ, Remote, NYC Office, etc.
  • Assigned employee. Assign, reassign, or clear for spares
  • Manufacturer, model, operating system. Hardware and OS details
  • Tags. engineering, sales, audit-2026-q2, etc.
  • Description. Free-form notes
  • Purchase date and price. Affects depreciation calculations

Example update

Bluewave Labs: post-audit cleanup

  • Device: Dell Latitude 5540 (serial DL5540-8821)
  • Before: Assigned to Jordan Lee (Sales), Active, NYC Office
  • After: Unassigned, Inactive, SF HQ spare closet
  • Tags added: spare-pool, sales-refresh-2026

Depreciation eligibility

Depreciation displays for Active devices that are unassigned, or when purchase data is complete. If you assign a spare to Sophie, check the Depreciation section on the detail view, assigned Active devices may hide value data by design.

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