Getting Started

Support Center

When docs aren't enough, open a ticket to the WorkVerge team for platform bugs, billing, or rollout help.

Overview

The Support Center is for WorkVerge platform help, not your internal ITSM tickets inside the product. Use it for outages, license questions, or integration bugs.

Create a ticket

  1. 1

    Open Support

    Header → Help, or navigate to Support in the sidebar.

  2. 2

    Create a ticket

    Describe what you expected vs what happened, screenshots help.

  3. 3

    Pick a category

    Billing, bug, or "how do I…" routes your ticket to the right team.

  4. 4

    Track replies

    You'll get email updates; reply in-thread to keep context.

For example

Good subject: "CSV domain import fails row 12. duplicate registrar mapping"
Weak subject: "Import broken"

Get faster answers

  • Include org name, user email, and approximate time of the issue
  • For bugs: browser, steps to reproduce, screenshot or HAR if possible
  • Check Help docs first, many "how do I" questions are answered here

Internal IT requests

Employees requesting laptop replacements use Employee Portal → Services, not WorkVerge Support.

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