Employee Portal
Services & Requests
Browse the ITSM catalog and track fulfillment from the portal. Sophie submits requests without admin access, and IT sees the same tickets in their queue.
Real-world scenario
Sophie Park · Software Engineer at Bluewave Labs
Sophie needs editor access to the shared Figma team for a new feature. She submits a catalog request, gets ticket SR-8821, and follows comments until Carlos provisions the seat.
Before you begin
- Employee portal access
- ITSM services published to the employee catalog
Overview
Services & Requests is how employees interact with ITSM without admin credentials. Submit from the catalog; track from Requests. The same tickets appear in the ITSM admin queue. Sophie and Carlos always look at one record.
Submit a request
- 1
Open Employee Portal → Services
Browse the ITSM service catalog. VPN access, software installs, distribution lists, and more.
- 2
Select a service
Each card describes what the request covers and how long fulfillment usually takes.
- 3
Complete the request form
Fill required fields. Be specific, "Need Figma editor for Product mockups" beats "Need Figma."
- 4
Submit the request
WorkVerge creates a service ticket and routes it to the assignee team configured in ITSM.
- 5
Track status under Requests
Open Requests to see in-progress, waiting, and resolved tickets. Click a row for comments and updates from IT.
Figma editor access. SR-8821
- Service: Software access request
- Application: Figma
- License tier: Editor
- Business justification: Product mockups for Q3 checkout redesign
- Status: In progress. assigned to IT Operations
Check Apps before requesting
Admin fulfillment
IT teams fulfill portal requests via Team Requests and Service Tickets. Comments you add on the portal request detail page sync to the admin view, keep the conversation in one thread.
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