Employee Portal
Devices
See IT-assigned hardware and report issues without Slack threads. Sophie gets a ticket number Carlos can track in Asset Tickets.
Real-world scenario
Sophie Park · Software Engineer at Bluewave Labs
Sophie's MacBook battery is failing. She opens Devices, confirms LAP-2847 is hers, and raises a replacement request. Carlos picks it up in the asset ticket queue.
Before you begin
- Employee portal access
- At least one device assigned to you in ITAM (by IT admin)
Overview
The Devices page shows hardware assigned to you in ITAM, read-only from the employee side. You cannot reassign or retire assets here; that stays with IT. What you can do is verify what is on your desk and open a ticket when something breaks.
Device self-service
- 1
Open Employee Portal → Devices
You will see every piece of hardware ITAM has assigned to you, read-only, always current.
- 2
Review your assigned hardware
Laptops, monitors, docks, and phones appear with model, serial number, and status.
- 3
Open a device record
Check serial number, workplace, and assignment date, handy when security asks for an asset tag during an audit.
- 4
Raise a device issue
Report a problem from the device detail page. WorkVerge creates an asset ticket routed to IT.
- 5
Track ticket progress
Follow updates from the request detail page or the open-requests widget on your dashboard.
Device issue. Sophie reports LAP-2847
- Device: MacBook Pro 14". LAP-2847
- Issue: Battery health below 80%, swelling concern
- Ticket created: AT-1042. Priority: Normal
- Expected action: Carlos schedules swap at SF HQ
Need software, not hardware?
Admin side
IT admins manage assignments from ITAM Devices and fulfill tickets in Asset Tickets. When Sophie submits an issue, the same ticket appears in Carlos's kanban board, no duplicate entry needed.
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