AI Observability

Overview

AI Observability shows how your organization actually uses WorkVie AI, not just that it is turned on. Request counts, token breakdowns, and top surfaces help you balance enablement with cost control and spot training gaps before an audit or executive review.

Metrics available

• Total AI requests. Volume over selectable time ranges
• Token usage by feature. Chat, sentiment, CMDB advisory, and related capabilities
• Top users and surfaces. Who drives consumption and from which modules
• Errors and latency. Signals when users hit failures or slow responses

Review usage

1. 1

   Open AI Observability

   Go to My Organization → AI Observability, or follow the link from AI Intelligence. You need org admin access.

2. 2

   Review request volume and trends

   See total AI requests over time, spikes often follow major incidents, audit prep, or new feature rollouts.

3. 3

   Inspect token usage by feature

   Break down consumption by chat, CMDB advisory, sentiment, and other AI surfaces to find what drives cost.

4. 4

   Identify top users and modules

   Understand who uses WorkVie AI most and from which product areas. Useful for training and policy conversations.

5. 5

   Adjust settings or capacity

   Use trends to tune AI settings, set internal guidelines, or plan license capacity with your WorkVerge account team.

Governance tips