ITAM / Servers

Uptime Monitoring

Know within minutes when api.workverge.ai stops responding, not when a customer tweets about it.

Real-world scenario

Carlos Reyes · IT Admin at Bluewave Labs

Product launch is Monday. Carlos enables 3-minute checks on api-WorkVerge-prod and reviews the SLA calculator Friday to confirm 99.9% over the last 30 days before Maya signs off.

Before you begin

  • ITAM license enabled
  • Server with a reachable IP in the inventory
  • Background workers running for scheduled checks (org ops)

Overview

Uptime monitoring periodically checks whether a server responds. Failed checks trigger notifications and appear in monitoring logs. Carlos uses the server detail drawer for quick toggles and the dedicated Monitor page for SLA reporting and long history.

Enable monitoring

  1. 1

    Open the server detail drawer or Monitor page

    From the servers list, click View or Monitor on the row for api-WorkVerge-prod.

  2. 2

    Enable uptime monitoring

    Toggle monitoring on. Pick an interval based on how critical the host is.

  3. 3

    Choose a check interval

    3 min for tier-1 production, 5 min for important apps, 30–60 min for staging or low priority.

  4. 4

    Confirm alerts are configured org-wide

    When a check fails, WorkVerge sends a notification. Verify your team receives them in the notification center.

Planned downtime

Set server status to Maintenance before patches so you do not get paged for intentional work. Re-enable Active when checks should matter again.

Check intervals

  • 3 minutes. Tier-1 production (api.workverge.ai, payment paths)
  • 5 minutes. Important application servers
  • 30 minutes. Staging or internal tools
  • 60 minutes. Low-priority or legacy boxes

WorkVerge policy

Production API and database primaries: 3–5 min. Staging: 30 min. Decommission candidates: monitoring off or 60 min until power-down.

Monitor page

Open Monitor from a server row for the full-page view. Three tabs:

  • Overview. Current status, uptime percentage, charts
  • Logs. Each check with up/down status and timestamp
  • History. Longer-term uptime trends

The server detail drawer also shows a weekly uptime chart for a quick seven-day glance.

SLA calculator

On the Monitor page, set a target (e.g. 99.9%) and period (rolling 30 days). WorkVerge compares actual uptime to the target, useful when Maya needs evidence before a launch or vendor review.

Launch checklist

Carlos screenshots Overview + SLA the day before release and attaches them to the change ticket. If uptime dipped during staging chaos, he fixes it before go-live, not after.

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