ITAM / CMDB
Configuration Management Database
Connect domains, servers, devices, vendors, and people in one graph so Maya and Alex can plan changes, triage incidents, and trust the blast radius before production work.
Real-world scenario
Maya Chen · IT Manager at Bluewave Labs
Bluewave Labs is migrating api.workverge.ai to a new server next month. Maya needs to know which apps, employees, and downstream domains depend on prod-api-01 before she approves the maintenance window.
Before you begin
- ITAM license with digital and physical assets already in WorkVerge
- At least a few relationships linked between assets (domains → servers, devices → employees)
Overview
The CMDB ties together everything WorkVerge already tracks, digital assets, physical devices, vendor subscriptions, employees, and teams. Open the relationship graph from any asset detail page or use the dashboard pathfinder to trace dependencies without leaving ITAM.
Strong CMDB hygiene means fewer surprises during incidents and cleaner executive reports. Alex Kim uses coverage scores and blast radius before signing off on infrastructure changes; Carlos Reyes links day-to-day assignments as he provisions devices and servers.
Coverage scoring
Coverage scoring highlights assets missing critical relationships, like a production server with no linked domain, or a laptop not assigned to an employee. The ITAM dashboard rolls this into a single CMDB health score so you can prioritize cleanup sprints.
What a low score usually means (workverge.ai example)
- Score below 70: Several servers lack domain or SSL links
- Common gap: New hires have devices but no CMDB edge to their team
- Quick win: Link Figma and Slack subscriptions to the Engineering team
WorkVie AI can help
Supported asset types
- Digital. Domains, SSL certificates, and servers
- Physical. Devices and inventory items
- Vendors. Vendors and linked subscriptions
- People. Employees and teams assigned to assets
Every type appears as a node in the graph. Relationship kinds vary by pair, runs on, assigned to, depends on, provisioned by, but you do not need to memorize them; filters on the graph surface what matters for the asset you are viewing.
CMDB tools
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