ITAM / Asset Tickets

Ticket List & Filters

Find Sophie's keyboard ticket or every open HIGH priority item in Austin without scrolling through resolved history.

Real-world scenario

Carlos Reyes · IT Admin at Bluewave Labs

Monday morning triage: Carlos filters Asset Tickets to status OPEN + priority HIGH + workplace Austin and sees Sophie's keyboard ticket at the top of the queue.

Before you begin

  • Access to Asset Tickets (admin) or Employee Portal → Tickets (employee)

Overview

The ticket list is the table view of every asset ticket you can access. Carlos uses filters for daily triage; Sophie checks status on her own tickets after reporting an issue.

Table columns

  • Title. e.g. Keyboard keys sticking. need replacement
  • Device. Linked asset name and ID
  • Status. OPEN, INPROGRESS, PENDING, AWAITINGAPPROVAL, RESOLVED, CLOSED
  • Priority. LOW, MEDIUM, HIGH, URGENT
  • Assignee. Who owns the ticket
  • Created. When the ticket opened

Search and filter

  1. 1

    Open ITAM → Asset Tickets (admin) or Employee Portal → Devices → Tickets

    Admins see all org tickets; Sophie sees only her own.

  2. 2

    Search by title, device, or assignee

    Type "keyboard" or "Sophie" to find the Austin keyboard ticket quickly.

  3. 3

    Apply filters

    Filter by status (OPEN, INPROGRESS), priority (HIGH), assignee (Carlos), or device workplace (Austin).

  4. 4

    Sort and paginate

    Click Created Date or Priority headers. Use pagination for large backlogs.

  5. 5

    Open a ticket or switch to Kanban

    Click a row for detail view, or jump to the Kanban board for visual triage.

Example filter

Carlos. Austin morning triage

  • Status: OPEN, INPROGRESS
  • Priority: HIGH, URGENT
  • Assignee: Carlos Reyes (or Unassigned)
  • Device workplace: Austin Office
  • Top result: Sophie's keyboard ticket

Employees see less

Sophie's filtered list shows only tickets she created. She searches "keyboard" to check whether Carlos moved it to INPROGRESS.

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