ITAM / Asset Tickets
Ticket Detail View
See everything about Sophie's keyboard ticket, status, assignee, comments, and linked MacBook, in one place.
Real-world scenario
Carlos Reyes · IT Admin at Bluewave Labs
Carlos opens Sophie's keyboard ticket to move it to INPROGRESS, add a comment that the replacement is shipping, and confirm the linked MacBook serial before closing the ticket Friday.
Before you begin
- Access to the ticket (admin, assignee, or ticket creator)
Overview
The ticket detail view is the hub for working a single asset ticket. Carlos updates status and assignment here; Sophie follows progress through Comments without pinging IT on Slack.
Details, Activity, Comments, Related
Details tab. Title, description, status, priority, device, assignee, timestamps. Editable fields depend on your role.
Activity tab. Chronological audit trail: status changes, assignments, priority updates.
Comments tab. Threaded discussion between Sophie, Carlos, and Maya if approval is involved.
Related tab. Linked device (MacBook Pro 14), other tickets on the same asset.
Step-by-step
- 1
Open the ticket from list or Kanban
Click Sophie's keyboard ticket row or card to open the detail drawer.
- 2
Review the Details tab
See title, description, status, priority, device, assignee, and dates. Edit if you have permission.
- 3
Check Activity for history
See when status changed, who assigned Carlos, and when priority was raised to HIGH.
- 4
Add a Comment
Carlos posts "MX Keys ordered. ETA Thursday." Sophie replies when it arrives.
- 5
View Related tab
Jump to Sophie's MacBook and see other tickets for the same device.
Example ticket state
Sophie's keyboard ticket. mid-flight
- Status: INPROGRESS
- Priority: HIGH
- Assignee: Carlos Reyes
- Device: MacBook Pro 14 (AUS-ENG-042)
- Latest comment: "MX Keys ordered. ETA Thursday"
- Next step: RESOLVED after install, then CLOSED
Approval before close?
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