ITAM / Asset Tickets
Kanban Board
Drag Sophie's keyboard ticket across columns as Carlos triages Austin hardware requests, without opening each record individually.
Real-world scenario
Carlos Reyes · IT Admin at Bluewave Labs
Carlos opens the Kanban board Monday morning. Sophie's keyboard ticket sits in Open; he drags it to In Progress, then to Pending while waiting for delivery, all from one screen.
Before you begin
- Admin access to ITAM → Asset Tickets
- Permission to change ticket status
Overview
The Kanban board shows asset tickets as cards in status columns. Drag-and-drop updates status instantly, ideal for Carlos managing multiple Austin walk-up requests alongside Sophie's keyboard ticket.
Status columns
Columns map to ticket statuses. Each card shows title, priority badge, assignee, and device name.
- Open. New tickets including Sophie's keyboard report
- In Progress. Carlos actively working
- Pending. Waiting on shipment or user
- Awaiting Approval. Maya must approve spend
- Resolved / Closed. Done
Using the board
- 1
Open ITAM → Asset Tickets → Kanban
Columns appear by status: Open, In Progress, Pending, Awaiting Approval, Resolved, Closed.
- 2
Scan columns for priority
Sophie's HIGH keyboard ticket should stand out in the Open column Monday morning.
- 3
Drag a card to update status
Drag Sophie's ticket from Open to In Progress when Carlos starts work. Status saves immediately.
- 4
Click a card for details
Open the full ticket drawer to add comments, change assignee, or review the linked MacBook.
- 5
Filter the board if needed
Narrow by assignee or workplace to focus on Austin office tickets during triage.
Example board state
Monday triage. Austin office
- Open (2): Monitor flicker (MEDIUM), Dock not detected (LOW)
- In Progress (1): Keyboard keys sticking. Sophie (HIGH)
- Pending (1): Laptop battery swap. awaiting part
- Awaiting Approval (0): ,
Approval column watch
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